Refund and Returns Policy
Returns Price Information
Service |
Price |
|
Returns across a Post Office counter |
Item Price + £2.00 |
|
Third party shipments |
Item Price + £5.95 |
|
Remote collection |
Item Price + £3.95 |
Convenient Collect price information
Service |
Price |
|
Delivery direct to a Post Office counter |
Item Price |
Weekend Delivery Price Information
Service |
Price |
|
Saturday delivery |
Item Price + £12.00 surcharge per consignment |
|
Sunday delivery |
Item Price + £12.00 |
UK Zonal Surcharges
Zones 2
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
Zone 3
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.
Services |
To Zone 2 |
To Zone 3 |
|
express9 |
110% |
150% |
|
express10 |
110% |
150% |
|
expressAM |
110% |
150% |
|
express24 |
110% |
150% |
|
express48 |
110% |
150% |
|
|
|
60% – Parcelforce Worldwide express48 to Northern Ireland only |
|
express24large / express48large |
£13.50 or 110% whichever is the greater. |
|
Zone 2 – All UK services: £6.60
Zone 3 – express9, express10, expressAM and express24: £11.00
Zone 3 – express48: £8.00
Isle of Wight (PO30-41) – £5 per consignment
No surcharge applies when sending within a Zone or from Zones 2 or 3 to Zone 1. All parcels despatched from Zone 1 postcodes in Scotland to mainland Scotland and to the Isle of Skye postcodes in Zone 2, will not be subject to an additional surcharge.
Surcharges
We find that the cost of delivering items can differ due to location, cost of fuel, size and handling requirements and these are subject to regular changes. To enable us to keep the cost of your parcel service as reasonable as possible, we have set out a number of infrequent and adhoc charges as surcharges. These are applied only when appropriate and are in addition to the normal parcel price.
Surcharge |
Charge |
|
Central London (Congestion Charge Zone) |
£0.50 per consignment |
|
Fuel surcharge |
9% UK and Europe (road based) |
|
Oversize & overweight |
Surcharge for oversize is £40 |
|
Incorrect / incomplete address |
£0.50 per consignment |
|
Non / late receipt of pre-advice |
£2.00 per consignment |
|
Nothing to collect / cancelled collection |
£5.95 per collection |
|
Return to sender – UK services |
£6.00 per consignment |
|
Return to sender – International services |
£20.00 per item |
|
Booking in slot required at delivery address |
£6.00 per consignment |
|
Storage surcharge after 3 days |
£0.50p per consignment per day |
|
Zonal surcharges (Zones 2 and 3) |
Please see table above |
|
Redelivery to different address |
£5.50 per item |
|
Requested redelivery to Post Office |
£1.00 per item |
|
Remote collection |
£3.95 per item |
|
Third party collection |
£5.95 per item |
|
Account maintenance fee |
£3.99 per month Direct Debit payments |
Redelivery of parcels
If no one is in to take delivery of a parcel when we call, there are a number of options available.
Option |
Charge |
|
Redelivery to same address |
Free of charge |
|
Collect from a Parcelforce Worldwide Depot |
Free of charge |
|
Requested redelivery to a local Post Office branch |
£1.00 |
|
Redelivery to a different address |
£5.50 (UK) / £20.00 (International) |
|
Return to sender |
£6.00 (UK) / £20.00 (International) |
|
Redelivery on a Saturday |
£12.00 surcharge per consignment |
Terms of trading and validity of this proposal
The contract terms offered within this document are subject to an acceptable credit reference check prior to commencement of trading. These proposals are issued in conjunction with the current Parcelforce Worldwide Conditions of Carriage, which are available at parcelforce.com or on request. The contract prices contained within this document are valid for 30 days from date of issue and will be subject to confirmation if accepted after that period. The rates offered are based on the profile information obtained and Parcelforce Worldwide will revise these rates should the profile not match the traffic once in our network. The actual traffic profile will be checked within 12 weeks from the first day of posting.